Terms of service

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published following the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of www.Kraftinn.com website.

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. These Terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.

In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, “Service Providers” mean independent third-party service providers, and “we”, “us” and “our” shall mean Kraftinn Home Decor India Private Limited and its affiliates.

1. Introduction:

a) The domain name www.Kraftinn.com (hereinafter referred to as “Website”) is owned by Kraftinn Home Decor India Private Limited incorporated under the Companies Act, 2013 with its registered office at Kraftinn Home Decor India Private Limited, 2 No. Brahmin Gaon, Kenduguri, Jorhat – 785010 (hereinafter referred to as “Kraftinn” or “Kraftinn.com”).

b) The Website is an electronic platform to advertise, exhibit, make available, and offer to sell various Products to other Users (who are buyers / customers). The Services are offered to the Users through various modes that may include the issue of coupons and vouchers that can be redeemed for various Products.

c) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website from time to time. Kraftinn at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

2. User Account, Password, and Security:

You will receive a registration email upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Kraftinn of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Kraftinn cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2. 

3. Services Offered:

Kraftinn provides several Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase merchandise collectively, “Products”. The Products can be purchased through the Website through various methods of payments offered. The purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, return policy, etc. (which are found on the following URL www.Kraftinn.com), and all of which are incorporated here by reference. Besides, these terms and policies may be further supplemented by Product specific conditions, which may be displayed on the webpage of that Product.

4. Privacy Policy:

The User hereby consents, expresses, and agrees that he or she has read and fully understands the Privacy Policy of Kraftinn available at www.Kraftinn.com. The user further consents that the terms and contents of such Privacy Policy are acceptable to him or her, depending upon whether You are a buyer or another user who otherwise wish to use the Website, and the nature of services You wish to avail from the Website, You may be required to provide certain personal information and Kraftinn may collect certain personal information. The details of which are mentioned in the Privacy Notice.

5. Limited User:

The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or images obtained from the Website. Limited reproduction and copying of the content of the Website are permitted provided that Kraftinn’s name is stated as the source and prior written permission of Kraftinn is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website are not permitted.

6. User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

(a) Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others;

(b) Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material, or information;

(c) Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents;

(d) Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;

(e) Conduct or forward surveys, contests, pyramid schemes, or chain letters;

(f) Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;

(g) Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

(h) Violate any code of conduct or other guidelines, which may apply for or to any particular Service;

(i) Violate any applicable laws or regulations for the time being in force in or outside India; and

(j) Violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.

k) You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.

l) You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or any server, computer, network, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.

m) You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.

n) You shall not make any negative, denigrating, or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Kraftinn, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Kraftinn or our product suppliers or artisans or otherwise tarnish or dilute any of our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us.

o) You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.

p) You may not forge headers or otherwise manipulate identifiers to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.

q) You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use or to solicit the performance of any illegal activity or other activity which infringes our rights or others.

r) You agree, understand, and acknowledge that the Website is an electronic platform in the form of an electronic marketplace and an intermediary that provides an electronic venue where various Users may electronically meet and interact with each other to engage in commerce and transact. You further agree and acknowledge that Kraftinn is only a facilitator and is not and cannot be a party to or control in any manner any advertisement, exhibition, making available, offer to sell, or transactions of sale or purchase of Products on the Website. Kraftinn is not the seller of the Products. Accordingly, any contract for the sale / purchase of Products on the Website is a bipartite contract between You and the sellers (if You are a buyer) or You and the buyer (if You are a seller).

s) You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules, and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

7. User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights, or other rights of others. You further warrant that no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Kraftinn.

Kraftinn neither recommends You to buy or sell any Products on the Website nor does Kraftinn endorses any such Products and nor does Kraftinn provides any guarantee, warranties, or assurance concerning the advertisement, exhibition, making available, offer to sell, or transactions of sale or purchase of Products on the Website. Further, Kraftinn does not guarantee, warranty or provide any assurance on the behaviour of any User of the Website including any guarantee, warranty, or assurance that any User (whether buyer or seller) will complete any transaction or act prudently.

8. Exactness Not Guaranteed:

Kraftinn hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. This is because almost all our products are either handicraft or handloom products, which are meticulously handmade by artisans one piece at a time. Due to this process, there may be slight variations in shape, size, and color from one item to the other. Such variations are inherent in the manufacturing of handmade products. Therefore, the Product pictures on Kraftinn may not be identical to the Product that you receive. 

9. Intellectual Property Rights, Logos, And Service Marks:

a) Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Kraftinn owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title, and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Kraftinn without obtaining authorization from Kraftinn.

b) The trademarks, logos, and service marks displayed on the Website (“Marks”) are the property of Kraftinn or their vendors/seller or respective third parties. You are not permitted to use the Marks without the prior consent of Kraftinn, the vendor/seller, or the third party that may own the Marks

c) Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service.

10. Links To Third Party Sites And Third Party Information:

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Kraftinn or the Website and Kraftinn is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Kraftinn is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Kraftinn is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Kraftinn or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

General third party information such as product catalogues, product description, and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images, and photographs of the products, links to third party websites, and other data from external sources is made available on the Website (“Third Party Content”). The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting, and offering to sell the Products on the Website. All Third Party Content is provided on an ‘As Is’ basis. Kraftinn may not own / have the rights and title to any such Third Party Content, or provide any guarantee concerning the accuracy, title, merchantability, non-infringement, or fitness for a particular purpose of any Third Party Content. Kraftinn shall not be held liable for any loss suffered by You based on Your reliance on or use of such Third Party Content

11. Disclaimer Of Warranties/Limitation Of Liability:

Kraftinn has endeavored to ensure that all the information on the Website is correct, but Kraftinn neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or Service. In no event shall Kraftinn be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Kraftinn be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services, and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Kraftinn shall not be held responsible for the non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

12. Indemnification:

You agree to indemnify, defend and hold harmless Kraftinn, its affiliates, and vendors from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Kraftinn that arise out of, result from, or maybe payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms. This shall extend to the tools developed by Kraftinn including but not limited to carbon footprint rater, analysis for products, etc

13. Pricing:

Kraftinn, its affiliates, or vendors do not guarantee that the price will be the lowest in the city, region, or geography. Prices and availability are subject to change without notice or any consequential liability to any party.

While Kraftinn, its affiliates, or vendors strives to provide accurate products, services, and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Kraftinn may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Kraftinn will have the right to modify the price of the product or service and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Kraftinn cancels the order after the payment has been processed, the said amount will be remitted to your account from which the payment was made as per the Cancellations, Returns & Refunds Policy.

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees.

14. Shipping & Delivery:

Your shipping address, pin code will be verified with the database of Kraftinn before you can proceed to pay for your purchase. In the event your order is not serviceable by our delivery partners or the area is not covered, we would request you to provide us with an alternate shipping address, which we expect to have on our partner/merchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Kraftinn, in such cases, Kraftinn will not be responsible for the non-delivery of the product.

Kraftinn does not deliver items internationally. Further, this service is not available for direct online ordering as of today. Customers would need to write to us at our support email with item specifications and quantities after which the order will be processed offline. 

In case you book multiple items in one order, Kraftinn would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics issues. If you purchase multiple Products in a single transaction, then all the Products would be dispatched to a single shipping address given by you. If you wish to ship Products to different addresses, then you should book the orders separately based on the delivery addresses.

15. Termination:

a)  Kraftinn may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.

b) Notwithstanding Section 14. and above, these Terms will survive indefinitely unless and until Kraftinn chooses to terminate them.

c)  If you or Kraftinn terminates your use of the Website or any Service, Kraftinn may delete any content or other materials relating to your use of the Service and Kraftinn will have no liability to you or any third party for doing so.

d)  You shall be liable to pay for any service or product that you have already ordered till the time of Termination by either party whatsoever.

16. Children

Use of Kraftinn.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Kraftinn.com only with the involvement of a parent or guardian.

17. Communications

When you visit Kraftinn.com or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call, or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages), from us concerning your use of the website and/or your order placed on the website.

18. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of Gauhati High Court.

19. Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

20. Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to support@Kraftinn.com.