Frequently Asked Questions
General FAQs
What is Kraftinn known for?
Kraftinn is known for creating premium bamboo home décor that blends craftsmanship, sustainability, and modern design. We focus on transforming bamboo into refined, contemporary products that feel warm, minimal, and timeless rather than traditional or rustic.
Our work is defined by clean design, thoughtful detailing, and respect for the material and the artisans who shape it. Instead of mass-produced décor, Kraftinn creates pieces that add character, texture, and a natural elegance to modern living spaces.
What makes Kraftinn different from other home décor brands?
Kraftinn focuses on bamboo not just as a material, but as a design language. While most home décor brands work with conventional materials and mass production, we explore bamboo through contemporary forms, refined finishes, and modern aesthetics to create products that feel both natural and premium.
Our approach combines traditional craftsmanship with thoughtful, modern design, resulting in products that are minimal, warm, and timeless. We produce in small batches, pay close attention to material quality and detailing, and work closely with artisan communities. The result is home décor that feels more like designed objects than decorative products — pieces that are meant to be lived with for a long time, not replaced with trends.
Are Kraftinn products handmade?
Yes, Kraftinn products are handcrafted by skilled artisans. Each piece goes through multiple stages of production. Because of the handmade process, slight variations may occur, which makes every product unique.
What materials are used in Kraftinn products?
Our primary material is bamboo, selected for its strength, sustainability, and natural beauty. Depending on the product, we also combine bamboo with other materials like leather, metal, or fabric to create contemporary and durable designs while maintaining a natural aesthetic.
Is bamboo suitable for luxury interiors?
Yes, bamboo is increasingly being used in luxury interiors across the world because of its natural texture, warmth, and sustainability. When thoughtfully designed and properly finished, bamboo can feel as refined and sophisticated as traditional luxury materials.
At Kraftinn, we focus on clean forms, balanced proportions, and premium finishes to elevate bamboo beyond its conventional use. The result is décor that adds warmth, texture, and a quiet elegance to interior spaces. In luxury interiors, bamboo works particularly well as an accent material, statement lighting, and décor pieces that bring a natural, contemporary character to the space.
Are Kraftinn products eco-friendly?
Yes. Bamboo is one of the most sustainable materials in the world due to its fast growth and low environmental impact. By using bamboo and working with artisan communities, Kraftinn aims to create products that are both environmentally responsible and socially meaningful.
Where and how are Kraftinn products made?
Our pieces are meticulously crafted through a unique, decentralised system. We partner with specialised artisan clusters across villages in the Northeast, where master craftsmen hand-weave specific components using ancestral techniques. These elements are then brought to our central microfactory in Jorhat, Assam for precision assembly, modern structural integration, and rigorous quality control.
Every Kraftinn piece represents a collaboration between design, material, and craftsmanship — bringing together heritage skills and modern aesthetics to create products that are both timeless and responsible.
Where does Kraftinn draw inspiration for its designs?
Our designs are inspired by a trifecta of influences: the rich traditions of Assam, the skilled craftsmanship of our artisans, and valuable feedback from our customers. This blend allows us to create pieces that are both culturally rooted and relevant to contemporary lifestyles.
How does Kraftinn support artisans?
Kraftinn works closely with artisan communities, particularly in regions where bamboo craftsmanship has been practiced for generations. Instead of treating craftsmanship as a low-cost production method, we position it as a skilled and valuable form of making. Our goal is to bring traditional skills into contemporary markets through better design, better products, and more sustainable demand.
We collaborate with artisans on product development, provide consistent work opportunities, and focus on creating products that can compete in premium markets rather than low-cost handicraft segments. By building a brand around bamboo design and craftsmanship, we aim to create long-term value for both the artisans and the craft, ensuring that these skills continue to grow and remain relevant in modern design and architecture.
Do you have physical stores.
Yes, we do have physical stores.
1. Visit our Jorhat showroom in Sonari Gaon to touch, feel, and visualise our bamboo décor in person.
Contact Us: 9957942147
(Opposite A.G. Nursing Home)

2. kraftinn @ Purbashree
Maniram Dewan Rd, Digholi Pukhuri East, Dighalipukhuri, Guwahati, Assam 781001, India
Phone No : 9957942147
Do you offer gift wrapping services for orders?
Yes, we offer gift-wrapping services at no extra cost. Simply leave a note during the checkout or reply to the order confirmation email with gift wrapping details.
Can I order in bulk for corporate gifting?
Yes, we accept bulk orders for corporate gifting. Please contact us for more information on customization options and pricing. Please mail us at contact@kraftinn.com
Reach out to us for bulk purchases.
Do you offer customization options for corporate gifting?
While we don't customise designs, we can add corporate logos to our products for minor customisation. We also have a few products not listed on the website, specifically designed for corporate gifting. Please contact us directly through email contact@kraftinn.com
Reach out to us for bulk purchases.
What type of products do you sell?
We sell a variety of home decor products including lamps, home storage and more to help you create a stylish and cosy home.
We also sell bags, notebooks, planners, desktop trays, MacBook sleeves and other office products to help you make a strong sustainability statement in your workspace.
Do your lamps come with bulbs and wiring included?
All Kraftinn lamps come fully assembled with high-quality, standardised electrical fittings and wiring (suitable for standard Indian voltage).
We provide a complimentary bulb for testing purposes. We recommend using warm LED bulbs to beautifully highlight the natural bamboo textures.
How do I care for bamboo products?
Bamboo products require minimal care. Keep them in a dry environment, avoid prolonged exposure to water and sunlight, and clean using a dry or slightly damp cloth. Avoid harsh chemicals or abrasive cleaning materials. Proper care will help maintain the finish and longevity of the product.
How do I clean my lamps?
Wipe with a dry cloth. In case of stains, wipe with a damp cloth and let it sun dry.
I bought a product a long time ago from you. How can I get it serviced?
We value the people who trusted us during our journey. Please feel free to reach us at cust.care@kraftinn.com
We will provide support based on your unique requirements.
Do you offer customisation or made-to-order products?
We generally don't offer customisation or made-to-order products. However,
we do offer customisation for certain products, especially for interior designers, architects, bulk orders, and special projects. You can contact us directly to discuss custom sizes, finishes, or design requirements.
Where do you source your products from?
Our creations are not simply sourced; they are meticulously orchestrated. At Kraftinn, every piece is rooted in the rich natural heritage of Assam, but brought to life through a pioneering system that marries ancestral craftsmanship with the precision of modern lean manufacturing.
Rather than relying on a conventional, single-point production model, we have developed a specialized, decentralized ecosystem to ensure both ethical empowerment and uncompromising quality:
- Specialized Artisan Clusters: We collaborate with master artisans across various villages in the Northeast. Instead of a single artisan crafting an entire product from start to finish, different clusters specialize in creating specific components of a design. This allows our weavers and craftsmen to focus deeply on their specific heritage techniques, ensuring unparalleled mastery, consistency, and refinement in every individual weave, curve, and cut.
- The Kraftinn Microfactory: Once crafted, these distinct, handmade elements are brought to our central microfactory. Here, our in-house design and engineering teams take over. This is where the final symphony happens—focusing on precision assembly, structural integration, electrical fittings, and rigorous luxury quality control.
This innovative approach allows us to honor the unhurried, authentic art of traditional handcrafting while applying the exact, scalable standards of lean manufacturing. The result is a seamless fusion of organic beauty and contemporary elegance, ensuring that the piece arriving in your home is both a true work of art and a flawlessly constructed design.
Orders & Shipping
What are your shipping details?
We offer
- Free shipping for all our products.
- We ship same day if ordered before 12 pm.
- Our logistics partners are Bluedart Express, Delhivery Limited, Amazon Shipping, and Indiapost
- You are also welcome to pickup from our Offline Experience Centre at Jorhat, Assam. Find us in Google Maps: https://maps.app.goo.gl/Kr1uFUxDQt5BG7Mm8
Can I make changes to my order before it ships?
Yes, just reply to us in the order confirmation email.
Is cash on delivery (COD) available for any order?
We do not offer cash on delivery (COD) as a payment option.
Will I be charged right away when I place an order?
Yes, you will be charged right away. We don't store payment information for security purposes.
How long does it take to ship my order?
We ship same day if ordered before 12 pm.
How long will it take for my order to arrive?
We ship on the same day if the order is placed before 12 pm. We ship on the next working day if the order is placed after 12 pm.
From there, shipping times are dependent upon location. Check out our shipping page for more information on when to expect your package.
How do I track my order?
Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.
Alternatively, you can get Tracking details by typing "Track my order" in the chat box.
When in doubt, please leave a message at 9859318305.
Do you ship internationally?
If you want our products to be delivered outside India, please send us an email to export@kraftinn.com. There will be additional shipping and customs prices added to the product. Policies will also depend upon the country you want the item to be delivered.
My order never arrived, what do I do?
Oh no! We’re sorry to hear that. Our shipping carriers work independently from Kraftinn, but here are a few solutions we can offer:
1. Reach out to us within 30 days of order to cust.care@kraftinn.com
Do you offer fast shipping?
Presently, we do not offer fast shipping. All our products are shipped on the day of receiving the order. We try to deliver in 3-4 days in metro cities. 4-6 days for other parts of the country.
How do you package your products?
We use bubble wrap for internal packaging and 5 ply Corrugated Packaging (Made of 100 GSM 45BF kraft top liner) for outer packaging. You can trust that your order will reach you safely.
Returns & Exchanges
What is your return policy?
Returns are on us, no questions asked within 7 days of delivery.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To start a return, contact us at cust.care@kraftinn.com mentioning the OrderID.
We don't accept returns on storage items. We will provide replacements in case of transit damage.
What is your exchange policy
We provide replacement to only items that are damaged in transit.
If you select a replacement, but the item sells out before your return is finalized, the replacement will instead default to a refund.
Is there a fee for returning?
Returns are on us.
How long does it take to process a return?
We process the return within 2 working days.
When will I receive my refund?
You should receive your refund upon the first carrier scan. Please note, that it can take 5-6 business days for a refund to be credited back to your original form of payment.
My package arrived damaged, what should I do?
We’re sorry to hear that! Please send a photo to our Customer Care Team at cust.care@kraftinn.com and include your order number so we can take a closer look and help with a solution!
Can I ship my items back on my own accord?
Yes, but only use the return label provided by us. If the return is not made using one of our labels, we do not assume responsibility if it is lost in transit.
My item was damaged out of the 7 day return/exchange window, what should I do?
Send us a picture anyway at cust.care@kraftinn.com
Unfortunately, normal wear and tear would not warrant a replacement or refund, but if it is deemed a manufacturing defect or unreasonable damage, we can look into it!
Can I get my refund on another account?
No. For security reasons, we are authorised to do a refund only via the payment method used.
Payment Options
What payment options do you accept?
Kraftinn accepts Visa, MasterCard, American Express, Rupay Cards, and Diners Club. We also accept UPI, Netbanking, EMI, Wallet, and Buy Now Pay Later.
Which currency will I be charged in?
All prices mentioned are in Indian Rupee (INR).
If you are paying from outside India, you can pay through your local currency or USD. Paypal might charge an additional currency conversion fee.
Money has been deducted from my account but I did not get an order confirmation. What do I do?
Sometimes due to technical failure from the bank, it happens. Please be assured that your money will be refunded automatically within 5-7 minutes. To be on the safer side, please drop an email to cust.care@kraftinn.com and we will take it from there.